Return and Refund Policy
Please choose wisely as refunds and exchanges for change of mind are not offered. Under the Australian Consumer law, you may have the right to return/exchange an item if you believe the item to be faulty.
If you believe you have been sent an incorrect item, contact The Perfume Oil Company and they will rectify any possible mistakes. Do not, under any circumstances use the product you believe to be the incorrect item. If this occurs, The Perfume Oil Company is unable to accept the return for health and safety reasons.
If any item is returned to The Perfume Oil Company for a genuine reason, product will be meticulously inspected to ensure its authenticity and that it is has not been used.
All items are dispatched unused, undamaged and in original condition. If there are any aesthetic imperfections on your item before being sent, you will be contacted by staff prior to dispatch.
If item has been broken during delivery, please keep all packaging, including the packaging it was sent it. The Perfume Oil Company will require images of the broken item and the relevant packaging. The Perfume Oil Company may require you to take the entirety of the parcel, including what it was sent and wrapped in, to a post office for further inspection.
In the case that an item is faulty, The Perfume Oil Company will need to make judgement on whether or not it is deemed faulty and you may then be given a refund or exchange, depending on the situation and judgement of The Perfume Oil Company.
If the item is damaged through misuse or abnormal use of the product, as defined by The Perfume Oil Company, we will not provide a refund or exchange.
The Perfume Oil Company will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
TO LODGE A QUERY REGARDING A RETURN AND/OR REFUND PLEASE EMAIL - info@theperfumeoilcompany.com.au and provide your order details and the full name under which your order was placed.